Return & Refund Policy — Fantasticblades LLC
ONLINE RETURNS
We accept eligible online return requests made within 30 days of delivery, except where a longer period is required by applicable law. For a change-of-mind return, the item must be in new, unused, unsharpened, and unmodified condition, with its original packaging and all included parts and accessories.
You may inspect an item to confirm that it is the correct product. Carrying it, using it, sharpening it, cutting with it, or modifying it makes it ineligible for a change-of-mind return.
Display-only or decorative items marked final sale, or items that have been opened, cannot be returned for a change of mind, except where otherwise required by law.
HOW TO REQUEST A RETURN
Contact us within 30 days of delivery, or within any longer period required by applicable law, before sending an item back. Include your order number, the item you want to return, and the reason for the return. We will review your request and provide return instructions.
Please do not mail a return until you receive our instructions. We will provide the return address after approving your request. Do not send a return to the Cottonwood Mall address unless we specifically instruct you to do so.
Email: Fantasticblades@gmail.com
Phone: 505-490-9315
RETURN SHIPPING AND REFUNDS
For eligible change-of-mind returns, the customer is responsible for return shipping.
After we receive and inspect an approved return, any approved refund will be issued to the original payment method. We normally process approved refunds within 5 business days after inspection. Your bank or payment provider may need additional time to post the refund.
For approved change-of-mind returns, original shipping charges are not refundable after an order has shipped, except where required by law.
DEFECTIVE, DAMAGED, OR INCORRECT ITEMS
If your item arrives defective, damaged, or different from what you ordered, contact us within 30 days of delivery, or within any longer period required by applicable law. Include your order number and, if possible, photos showing the issue. Please stop using the item and wait for our return instructions.
We will review the issue and arrange an appropriate resolution, which may include a replacement, exchange, or refund. We will provide return instructions and cover return shipping for an approved defective, damaged, or incorrect-item claim.
ORDER CANCELLATIONS
Contact us as soon as possible if you need to cancel an order. We can cancel an order only before it has shipped.
Once an order has shipped, it cannot be cancelled. Eligible returns are handled under this policy, except where applicable law provides otherwise.
IN-STORE PURCHASES
Purchases made at our Cottonwood Mall location are eligible for exchange only under our in-store policy, except where a refund or other remedy is required by law.
Please ask our team about the applicable terms before completing an in-store purchase.
SHIPPING LOCATIONS
We currently accept online orders only with shipping addresses within the United States. We do not accept or ship international orders.
If an order is submitted with an international shipping address, we may cancel the order and issue a refund before shipment.
CONTACT
Fantasticblades
Cottonwood Mall
Albuquerque, New Mexico
Email: Fantasticblades@gmail.com
Phone: 505-490-9315